Transport conditions
Here you will find a comprehensive overview of our terms and conditions when you book a taxi and travel with us.
About the travel conditions
The following terms of transport apply to all travellers with Oslo Taxi, regardless of whether the booking is made via the Taxifix app or other booking applications, website, telephone, taxi stand or if the taxi is hailed on the street. By booking a trip, the customer accepts our terms of transport.
The customer enters into an agreement with a licensee or driver affiliated with Oslo Taxi. The transport terms and conditions regulate the agreement between the licensee/driver and the customer. Below, driver is used as a general term for licensee and driver.
These transport conditions apply together with Oslo Taxi's "Regulations for passenger and parcel transport with a taxi license in Oslo Taxi" (the tariff regulations). The tariff regulations stipulate the central company's current prices.
1. Ordering transportation
The customer can order a taxi from Oslo Taxi through the Taxifix app, at oslotaxi.no, from our customer center (02323) and through other booking channels. When ordering a taxi, the customer must provide relevant information that is necessary to be able to carry out the transport assignment.
If the customer requires a car with extended seating capacity or other special transportation, this must be stated when booking. The same applies if the customer has other needs, such as large luggage, child seats, etc.
If the booking concerns more than 4 passengers, the customer must pay for the number of passengers for whom the car has been booked, regardless of the number of passengers who actually complete the journey.
When the customer has ordered a taxi, the customer will receive an SMS with a reference number. When a driver has accepted the trip and is on his way to the customer, the customer will receive a new SMS about which car is on the way. This SMS costs 1,-, which is charged to the customer's mobile subscription. If the customer does not wish to receive SMS, the customer can contact us and state this. If the confirmation does not match the order, the customer must immediately contact Oslo Taxi on 02323.
The customer's order is sent to taxis that are close to the pick-up location, and the customer will normally be assigned a car immediately. Exceptions to this are in advance bookings where the trip is not assigned until the pick-up time approaches. Other exceptions are in extreme circumstances that affect our offer, for example, traffic conditions beyond our control that affect all road users. The driver who is assigned the trip will be given the customer's phone number as part of the order, and the customer will often be called by the driver to assure them that the car is on its way and that the customer is at the agreed location.
The customer's reference number must match what the driver provides upon pickup. The driver must provide the name or reference number when ordering, so that the customer can check whether they have received the correct car.
When ordering a taxi, the customer is obliged to complete the trip with the taxi that shows up, as long as it can complete the assignment. If the customer does not wish to complete the trip with the car sent, the driver may require the customer to pay the minimum price for the meeting.
If the customer does not show up as agreed, the taxi owner may charge a toll fee, equivalent to the minimum fare, for lost time and driving to the pick-up location. It is the customer's responsibility to show up so that the driver can easily find the customer.
When hailing a taxi at a stop or on the street, the public has the right to choose which taxi the customer wants to take the trip with.
Cancellation of a pre-booked ride must be made no later than 30 minutes before the agreed pick-up time. If the ride is not cancelled within this time limit, the customer must pay the minimum price. Directly booked cars cannot be cancelled, and the customer must pay the applicable minimum price for the pick-up.
2. Price calculation and maximum price
Taximeter price
Current prices are set out in Oslo Taxi's fare regulations and can be found on our website, www.oslotaxi.no. Starting, waiting and driving fares can also be found on fare plates that are affixed to Oslo Taxi's vehicles.
The price the customer pays in the car after the trip is completed is calculated in the taximeter. The price is ongoing, and is based on the distance you have been driven, and the time the trip has taken, in addition to a starting price. Certain services generate an additional cost. These are determined by the fare regulations.
Maximum price
All consumer customers who provide a sufficiently defined destination for a desired taxi journey shall receive a price quote before they enter into a contract for transport, i.e. before the journey begins. The price quote shall state the total price for the journey. The price quote may be given at the time of booking, whether the journey is booked through the app, online, or from our customer center. If the customer does not request a maximum price when hailing or taking a ride from a stop, the driver shall ask the customer whether the customer wishes to be given a maximum price for the journey before it begins.
The maximum price is the highest price the trip can end at, but if the taximeter shows a lower price at the end of the trip, it is the lowest price the customer will pay.
The maximum price assumes that the customer is ready when the car arrives, that the trip goes directly between the specified pick-up and delivery addresses without any stops or delays on the way, and that the trip does not include any other additional charges. If the driver has to wait more than 5 minutes for the customer or the customer wants to make changes or stops along the way, the maximum price does not apply and this can then be cancelled by the driver, and the trip will continue on the taximeter. The customer must always be informed of the cancellation of the maximum price before this is done. The driver can never cancel the maximum price if traffic challenges arise, such as traffic jams, accidents, etc. The rules on price information are set out in the regulations on price information for goods and services (the price information regulations), chapter 7B.
The rules on maximum prices do not apply to business owners. For customers who travel for work, the driver is not obliged to offer a maximum price. In many cases, it is difficult to know whether a customer is driving at their own expense or if the employer is paying. We therefore recommend that all customers are asked if they want a maximum price, or that it be clarified with the customer before the trip starts whether it is a business trip or not.
If the customer has received a maximum price either when ordering through the Taxifix app or when ordering through the customer center, the driver must not cancel the maximum price even if the customer confirms that the trip is a business trip.
It is also entirely possible to agree on a price with the driver. This will then be a verbal agreement between the customer and the driver. The amount should be entered into the taximeter as soon as the price has been agreed and the trip begins.
3. Right to reject an assignment
The driver may refuse people who are drunk/intoxicated, who act threateningly, or where there are other objective reasons for refusing a customer. The customer always has the right to bring a guide dog, as long as the car does not have the category "allergy car" given by Oslo Taxi.
4. Execution of the assignment
The driver shall take the shortest route to the destination, unless the customer wishes a specific itinerary. The driver shall act courteously towards the customer, and shall assist the customer into the car without being asked, if the customer needs it.
If the customer needs assistance from the taxi to the front door or similar, the customer can request assistance from the driver. Assistance provided by the driver to the customer, at the customer's request, to, from or outside the means of transport, is at the customer's risk.
For booked trips, the customer must wait for the taxi on the street or in the immediate vicinity of the agreed pick-up point. When the taxi is booked for a specific time, the customer must be ready for pick-up at the agreed time. When the taxi arrives at the customer, the driver must, if the customer is not at the agreed pick-up point, announce his arrival either through the Taxifix app or by phone or text message.
For booked trips, the taxi must drive to the customer at the arrival rate. The driver must not start the taximeter until he has arrived at the customer's location and has notified the customer that he has arrived. When booking in advance for a specific time, the taximeter cannot be started before the agreed meeting time, unless the customer enters the car and the trip starts before the agreed time.
If a trip has to be interrupted due to a fault with the vehicle, the driver is not entitled to payment for the journey made, if he cannot find another taxi within a reasonable time. If a new taxi is found, the driver may demand payment for the journey he has made, less the new taxi's arrival fee. If the passenger does not want another taxi, the driver is entitled to payment for the journey made.
If a trip is interrupted due to weather and/or road conditions, the driver is entitled to payment for the distance traveled. Delays due to traffic and meteorological conditions do not entitle the customer to a reduction in price.
5. Payment and receipt, security of payment
The price for the trip shall be calculated according to Oslo Taxi's tariff regulations. The customer shall pay for the trip at the end of the trip with a credit or debit card, Taxicard, Vipps, or in cash. The trip can also be paid with a requisition. The latter must be clarified with the driver before the start of the trip.
The driver has the right to require prepayment from the customer, or for the payment card to be validated before the start of the journey.
When booking through an app or online, the trip can be paid for in advance when the booking service has this option. The prerequisite for using prepayment is that the customer will travel directly from the departure point to the destination, without stopping along the way, and without the customer changing the itinerary or destination along the way.
The customer will then first be charged a maximum price, which will be corrected to the taximeter price after the trip is completed, cf. point 3 above on maximum price calculation. If the customer violates the conditions for the maximum price, the driver may terminate the prepaid trip and start a new trip where payment is required according to the taximeter price.
At the end of the trip, the driver must ask the customer unsolicited if they would like a receipt. The receipt must contain the relevant information about the trip. If you register your payment cards on oslotaxi.no, you will automatically receive a receipt as long as you use a registered card. If you book the trip in the Taxifix app, the receipt will be available there after the trip has ended.
If the customer cannot settle the bill at the end of the trip, the driver may require the customer to sign a promissory note, approved by the taxi company, as security for payment.
6. Luggage
Transportation of regular luggage and luggage is included in the fares. Trips with a foldable wheelchair, walker or stroller are charged at the regular rate without any additional charge for transporting these. For luggage exceeding this, separate rates set out in Oslo Taxi's fare regulations apply.
The licensee/driver shall assist the customer with loading luggage into the taxi. The licensee may refuse luggage and other items that, due to their size or design, are not suitable for transport in the taxi.
If the customer has more than 1 suitcase and 1 hand luggage per person, this must be stated when booking a car, so that the call center can arrange a taxi that is adapted to the nature of the assignment.
Oslo Taxi does not store lost property. Drivers must deliver lost property to the Oslo Police District. The Police's lost property department can only be reached via email, see more on the Police website.
7. Responsibility
In the event of damage to a person or property as a result of a trip with Oslo Taxi, you may be entitled to compensation from the licensee or driver. It is important that you notify us in writing at kvalitet@oslotaxi.no as soon as possible.
The licensee's or driver's liability for damage to persons or goods transported in the taxi is regulated in more detail in the Motor Vehicle Liability Act. This generally means that any compensation is paid through the insurance company where the taxi is insured, and damage to persons or goods must generally be reported to that company. Oslo Taxi will assist the customer with information about which insurance company to file a claim with. If the damage is not covered by the car's insurance company, the customer may be entitled to compensation directly from the licensee or driver. In such cases, this follows general tort law rules.
The licensee's liability is limited to direct damages, so he is not liable for consequential damages or third-party damages.
The licensee's liability for damage to things or objects belonging to the customer is limited in accordance with Section 5 of the Motor Vehicle Liability Act, which means that compensation can only be claimed for clothes worn and personal items that one usually carries with them.
In the event of delays, the licensee's liability is limited to the costs of the transport. Liability does not apply if the delay is due to the customer or circumstances that the driver could not avoid and the consequences of which he could not prevent.
We are not liable if our ability to perform the services is reduced or lost, or if damage occurs, as a result of circumstances beyond our control, such as government action, strikes or other labor disputes, fuel shortages, machinery or other vehicle damage, extreme weather conditions or unexpected operational disruption.
If damage occurs, the customer is obliged to do what is reasonable to limit the damage. We are not obliged to pay compensation for the part of the damage that the customer should have been able to avoid.
8. Complaints and claims
If there is a disagreement between the driver or customer, or the customer is not satisfied with the completion of the journey, we would like the customer to contact us at kvalitet@oslotaxi.no .
Anyone wishing to claim compensation for losses must contact the licensee and Oslo Taxi in writing without undue delay.
Claims for compensation under these terms and conditions of carriage shall expire after one year unless other deadlines apply pursuant to other legislation.
We do not cover losses caused by circumstances beyond our control, such as traffic or weather conditions (so-called force majeure).