Contact us

We at Oslo Taxi always look forward to hearing from our customers, and we are always ready to help you.

Frequently asked questions

You can find answers to many questions without having to call or write to us. Here are topics we answer a lot, and that others wonder about.

Taxi reimbursement

If you order a car but do not show up, we may charge a toll fee. This is because it costs something to send a car to a pickup address even if you choose not to use the ordered service. If there is a specific reason why the customer does not use the ordered car, this can be assessed by our quality department.

A full refund will be given if the passenger cancels a pre-booked trip within 30 minutes of the pick-up time. Cancellations made later may incur a charge equal to the above-mentioned toll fee.

If you have prepaid, but experience that the car does not show up, the reservation we have made on your account will be canceled, and the amount will not be deducted from your account. Should you still experience that the amount is deducted, you must contact kvalitet@oslotaxi.no for assistance.

If the car doesn't come

Call us on 02323 or 22 38 80 90 if your ordered taxi does not arrive as agreed. We always try to contact customers who do not receive a car as agreed.

Taxi

Evading a taxi bill could be considered minor fraud under Section 373 of the Norwegian Penal Code. This is punishable by a fine.

In addition, as a general rule, you will have to pay compensation to the taxi driver or taxi company, in the same amount as the taxi bill.

Trip cancellation

Cancellation of a pre-booked vehicle must be made no later than 30 minutes before the agreed pick-up time. If the trip is not cancelled within this time limit, the minimum price will apply. Directly booked vehicles cannot be cancelled and the customer must pay the applicable minimum price for the pick-up.

Our contact information

Didn't find the answer to your question? Contact us by phone or via the contact form.

Reimbursement of costs related to taxis must be submitted to us in writing, with a valid receipt as an attachment.

Switchboard

The switchboard's contact number is 22 38 86 00.

Opening hours weekdays: 08.00-15.30
Opening hours June-August: 08:00-15:00
Opening hours during Christmas: 10:00-15:00

Customer service

The switchboard's contact number is 22 38 90 80.

Praise, complaints or other requests?

Inquiry: firmapost@oslotaxi.no
Ros: ros@oslotaxi.no
Complaint: klage@oslotaxi.no

Visiting address

Trondheimsveien 100, PO Box 6538 Rodeløkka, 0501 Oslo